Last updated: 25-09-2025
Prefor Services Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services.
By using this website or providing your personal data to us, you acknowledge that you have read this Privacy Policy.
1. Who we are
Prefor Services Limited
Address: 1 Balmoral Avenue, West Bridgford, Nottingham, NG2 7QU, United Kingdom
Website: https://preforservices.co.uk/
Email: [email protected]
Prefor Services Limited is the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means that we are responsible for deciding how we hold and use your personal data.
2. Personal data we collect
The personal data that we collect about you will depend on how you interact with us. It may include:
Information you provide directly
- Name and contact details (such as email address, telephone number, and postal address)
- Company name and role or job title
- Details about your property, project, or services you are interested in
- Information included in emails, enquiry forms, appointment booking forms, or other correspondence
- Any feedback, testimonials, or comments that you choose to provide
Information collected automatically
When you use our website, we may automatically collect certain technical data, for example:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time and date of visits, and how you navigate our website
This information is collected through server logs and cookies or similar technologies. Further details are provided in our Cookie Policy.
Information from third parties
We may receive personal data about you from third parties, for example:
- Referrals and introductions from existing clients or professional contacts
- Contractors and suppliers who you work with on a project
- Publicly available sources, such as Companies House or professional networking sites
3. How we use your personal data
We use your personal data for the following purposes:
- To respond to your enquiries and provide information that you request about our services
- To arrange appointments, consultations, and site visits
- To prepare and send proposals, quotations, and service agreements
- To deliver and manage our services, including project support, refurbishment management, site operations and contractor coordination
- To manage our relationship with you, including handling queries, feedback and complaints
- To send service updates and important notices relating to ongoing projects
- To maintain our business records, accounting and administrative functions
- To improve our website, services and communications
- To comply with legal and regulatory obligations and to exercise or defend legal claims
We do not sell your personal data to third parties.
4. Legal basis for processing
We rely on the following legal bases under UK GDPR to process your personal data:
- Performance of a contract: where processing is necessary for us to provide our services to you or to take steps at your request before entering into a contract.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include managing our business, improving our services, and communicating with business contacts.
- Compliance with legal obligations: where processing is necessary to comply with laws and regulations, such as tax or accounting requirements.
- Consent: where you have given us clear consent for a specific purpose, for example, to receive certain types of marketing communications. You have the right to withdraw consent at any time.
5. Marketing communications
We may use your contact details to send you information about our services, case studies or updates that we believe may be of interest to you in your professional capacity.
You can ask us to stop sending you marketing communications at any time by:
- Clicking the unsubscribe link in any email we send; or
- Contacting us at [email protected]
If you opt out of marketing, we may still contact you with information that is necessary for contractual or administrative purposes.
6. Sharing your personal data
We may share your personal data with:
- Professional advisers such as accountants, auditors, insurers or legal advisers
- Contractors, consultants and suppliers who are engaged to assist with your project, where this is necessary to deliver the services you have requested
- Service providers who support our business operations, for example IT hosting providers, email service providers or form handling tools
- Regulators, law enforcement agencies, courts or other authorities where we are required to do so by law or where it is necessary to protect our rights or the rights of others
Whenever we share personal data with third parties, we require them to respect the security of your data and to treat it in accordance with applicable data protection laws. They may only process your personal data for specified purposes and in accordance with our instructions.
We do not sell or rent your personal data to third parties.
7. International transfers
Our core systems are intended to be operated within the United Kingdom or the European Economic Area. However, some of our service providers or their servers may be located outside the UK or EEA.
Where personal data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as:
- The use of standard contractual clauses approved by the UK Information Commissioner’s Office or the European Commission; or
- Transfers to countries that have been recognised as providing an adequate level of data protection.
You may contact us if you would like more information about the specific safeguards applied to any international transfers.
8. Data retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general:
- Enquiry records and correspondence are kept for up to six years from the date of our last interaction with you.
- Project files and related documentation are kept for a period that reflects limitation periods for potential legal claims and any specific contractual or regulatory requirements.
When personal data is no longer required, we will securely delete or anonymise it.
9. Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or destruction. These measures may include:
- Access controls and authentication procedures
- Secure storage on password-protected systems
- Regular back-ups and system monitoring
- Staff awareness and confidentiality obligations
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your data protection rights
Under UK data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. They may include:
- Right of access: to obtain a copy of the personal data that we hold about you.
- Right to rectification: to have inaccurate or incomplete data corrected.
- Right to erasure: to request deletion of your personal data where there is no good reason for us to continue processing it.
- Right to restriction: to request that we suspend processing of your personal data in certain circumstances.
- Right to data portability: to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
- Right to object: to object to processing of your personal data where we are relying on legitimate interests, including profiling, or to direct marketing.
- Rights in relation to automated decision making: we do not carry out automated decision making that produces legal or similarly significant effects on individuals.
If you would like to exercise any of these rights, please contact us using the details provided in section 13.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any other right.
11. Cookies
Our website uses cookies and similar technologies to improve performance and to collect information about how visitors use the site.
For detailed information about the cookies that we use, the purposes for which we use them and how you can manage your cookie settings, please refer to our Cookie Policy.
12. Third-party links
Our website may contain links to third-party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third parties
